FAQ’s

These FAQ’s are an essential read for all customers of theshoparoundthecorner. This page should also be considered to serve the function of a Terms & Conditions document, which is being consented to, by placing your order.

When will my order arrive?

The vast majority of items at the shoparoundthecorner are handmade to order, just especially for you. This does mean however that order processing and dispatch times will be quite different from what you may be used to.

A wait of 1 to 14 days is to be expected for made-to-order items, but pre-made items will be posted within a few days.

The made-to-order process is somewhat unique for a sweet shop, but this is what makes theshoparoundthecorner a special place, it is for those who appreciate the old-fashioned value of patience, it is for people who want to be individually valued as a customer as I produce all orders one at a time, just especially for you.

I think it’s best to think of the shoparoundthecorner as a lovely, nostalgic online mail order catalogue.

Step 1: Peruse all available products.
Step 2: Grab those items that excite your taste buds and imagination. Step 3: Checkout.
Step 4: Wait patiently for the delivery of your parcel of nostalgic joy.

I do my very very best to prepare all orders as quickly as possible. I am just a one person business, the benefits of this means that all orders are personal and made by a caring and friendly hand. It also means there may be a significant wait time. I will keep an updated notice of current processing times on the announcement banner at the top of the website, so you are fully aware at the time of purchase how long you may be waiting.

I’D LIKE TO ORDER FOR A BIRTHDAY/SPECIAL OCCASION?

Aren’t you just the best? I understand that many orders are placed as special gifts, and it’s important that they arrive on time. I love to bring extra joy and happiness into these special times and create memories with my products. Due to how busy the shop can be, it is not always guaranteed that dispatch will be fast, so it’s always best to get in touch to make sure that I will be able to dispatch with necessary advance for the date required. I accept orders all year round for any delivery date, so you are very welcome to purchase ahead of time, but remember to let me know first, and this will secure delivery for that birthday or anniversary you had in mind.

For times such as Christmas, Easter and Mother or Father’s Day, seasonal products will be pre-made ready for quick posting but regular products will still be made to order, so get in touch to see if I can dispatch with early enough advance for these special occasions for my made-to-order items.

What are the ‘Best By’ dates of your products?

I don’t use any preservatives in my handmade products, so most items have a ‘best by’ of 12 weeks from the date of posting, the exceptions to this are Cabanas which when kept in a cool and dry place have a ‘best by’ of two weeks, from the date of posting. It is best to refrigerate these items, if they aren’t going to be enjoyed immediately.

What about returns and refunds?

Once you have placed your order, first it will be added to the waiting list, then allocated into a block of orders with a date range for processing and dispatch. Ingredients and packaging will then be purchased to take care of orders one block at a time. Due to this advance planning it makes it difficult/impossible to financially accommodate order cancellations, so please be 100% sure before ordering.

As all items are made-to-order and the same guarantee of ‘Best By’ has to be given to all customers, returns cannot be accepted.

Refunds will only be given if any or all of the following circumstances apply ;

1. The products are not what you ordered;

2. The products are damaged or defective;

3. The delivery is of an incorrect quantity; or

4. If you do not receive the products ordered (other than as a result of your providing incorrect delivery address details as above).

What if one of my favourite discountinued sweets is not on your website?

Just get in touch! Product development is a constant process at The Shop Around The Corner. I am always working on releasing another new (old) product! I may just be working on a recipe or designing the packaging for the very sweets you dearly miss from your childhood.